Return Policy

 

At ZINNTRA, your satisfaction is our top priority. If something isn’t quite right, we’re here to help! Most items purchased on ZINNTRA.com can be returned for a refund within 21 days of delivery, as long as they meet the conditions outlined in this policy. Please note, some exceptions apply—refer to the Non-Returnable Items section for more details.

Return Eligibility and Timeline

  • Return Window: You may apply for a return within 21 days of receiving your package.

    • If your order includes multiple packages, the 21-day window begins from the delivery date of the last package.

  • Processing Time: Inspections for returned items may take 7-20 days, depending on the distance of your address from our warehouse.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Lingerie
  • Underwear
  • Jewelry
  • Accessories
  • Clearance items
  • Final sale items

This list may be updated in the future if new product categories are introduced.

Eligible Items for Return

All clothing items are eligible for return, provided they meet the following conditions:

  • Items must be new, unworn, unwashed, undamaged, and unaltered.
  • Original tags and hygiene stickers (if applicable) must remain intact.
  • No exchanges: ZINNTRA currently does not offer exchange services. However, customers are welcome to request a return and place a new order for the desired item.

Steps for a Successful Return

  1. Contact Customer Support:
    Before initiating a return, please contact ZINNTRA Customer Support at info@zinntra.com and provide:

    • A detailed reason for the return.
    • Photos of the item(s) if necessary.

    This step helps ensure your return meets our requirements and avoids unnecessary delays or inconveniences.

  2. Select a Shipping Option:

    • Using ZINNTRA's Prepaid Shipping Label::
      • A USPS shipping label will be provided at a cost of $7.90, which will be deducted from your refund.
      • You can locate the nearest USPS drop-off point here.
    • Using Your Preferred Carrier:
      • You may use any logistics company of your choice to return the item(s) at your expense.
      • Provide ZINNTRA with the tracking number, order number, and email to help us quickly identify your return.

  3. Shipping Address:

    • Ensure that the return is sent to the correct warehouse address provided by ZINNTRA.
    • Do not use the sender’s address listed on your original package, as this will delay your return process.

Return Quality Inspection

  • Once your returned item reaches our warehouse, it will undergo a thorough inspection to verify it meets the return requirements.

  • Refund Approval:

    • If the item passes inspection, a refund will be issued to your original payment method.
    • Please allow 5-10 business days for the refund to reflect in your account.

  • Rejected Returns:

    • If the returned item does not meet our return conditions (e.g., worn, washed, or altered), the item will not be shipped back to you. ZINNTRA reserves the right to determine whether a refund will be granted in such cases.
    • Original shipping fees are non-refundable.

Important Notes

  1. Unintended Items:
    Please ensure your return package does not include items not purchased from ZINNTRA.com. We are not responsible for returning such items to you.

  2. Accurate Return Information:
    To avoid delays, ensure that:

    • The items being returned match your return request.
    • You use the correct shipping label or provide tracking information for returns made via other carriers.

  3. Tracking Your Return:

    • If you use a carrier other than USPS, provide the tracking number, order number, and your email to help us process your return efficiently.

If you have any questions or concerns, feel free to reach out to us at info@zinntra.com. We’re here to assist you every step of the way!