• All orders are processed within 1-3 business days, excluding weekends and public holidays. During peak periods, processing times may be slightly longer.

We offer:

• Standard Shipping: $5.90 (free for orders over $39) with delivery in 10-15 business days.
• Express Shipping: $12.90 (free for orders over $119) with delivery in 6-9 business days.

• Currently, we only ship to the United States. We’re working on expanding to other countries and regions soon.

• We do not ship to Alaska, Hawaii, Puerto Rico, American Samoa, U.S. Virgin Islands, or Armed Forces addresses.

• Once your order is shipped, you’ll receive a shipment confirmation email with a tracking number to monitor your package.

• Yes, all customs, duties, and taxes are handled by us. You won’t need to worry about additional charges.

• Contact our team within 48 hours of receiving the item. Provide photos of the damage and your order number for assistance.

If your package is marked as delivered but you can’t find it:

• Check with neighbors or household members.
• Contact the courier using the tracking details.
• If it remains missing, contact us at info@zinntra.com, and we’ll assist you in resolving the issue.

• Most items can be returned within 21 days of delivery if they meet our return requirements.

• Lingerie, underwear, jewelry, accessories, clearance items, and final sale items are non-returnable.

• Contact our customer service team at info@zinntra.com for instructions. Items must be in new, unworn condition with original tags and hygiene stickers intact.

• If the returned item does not meet our return conditions (e.g., worn, washed, or damaged), no refund will be issued, and the item will not be shipped back to you.

• Refunds are sent to the original payment method used for the purchase.

Refunds typically take:

• Credit/Debit Cards: 5-10 business days.
• PayPal: 1-3 business days.

• An ARN (Acquirer Reference Number) is a unique number for tracking debit/credit card refunds. If you don’t receive your refund, provide this number to your bank for assistance.

• Refund amounts may be reduced due to non-refundable shipping costs or bank fees. Contact your bank for more details.

• You can pay using credit/debit cards, Apple Pay, Google Pay, Afterpay, Klarna or PayPal. We accept all major payment options and over 60 additional methods for your convenience.

• Simply fill in the cardholder’s name, card number, expiration date, and security code as required at checkout. ZINNTRA does not store any personal banking information to ensure your data is secure. If your transaction is declined, please contact your card-issuing bank for assistance.

When selecting PayPal at checkout, you will be redirected to the PayPal payment page:

• Log in to your PayPal account to complete the payment.
• If you don’t have a PayPal account, you can click “Pay with Credit or Debit Card” on the PayPal payment page and fill in the required details.

• At checkout, locate the Discount Code box under the product summary.
• Copy and paste your discount code, then click Apply.

Note: Most discount codes cannot be combined with discounted items or ZINNTRA Club membership discounts. The system will automatically calculate and apply the best discount option.

• As a startup, ZINNTRA currently does not charge sales tax because we have not reached the required sales thresholds in individual U.S. states. Product prices do not include sales tax, so you won’t see taxes applied at checkout.

• Yes, once we meet the sales thresholds in specific states, we will begin collecting sales tax based on state-specific rates.

• Currently, we only ship to the United States. If we expand to other countries in the future, we will update our tax and payment policies accordingly.

• You can earn points by placing orders, leaving reviews, following us on social media, and more.

• Points are credited after your order is fulfilled or your review is approved by our team.

• Points can be redeemed for cash coupons. Check the Ways to Redeem section for available coupons and required points.

• No, VIP discounts cannot be combined with coupons. The system will automatically apply the best discount available.

• Regular coupons are valid for 1 month from redemption. Coupons given to VIP members are valid for 3 months.

• Your tier is determined by your total spending. Check the VIP Tiers section for spending thresholds and benefits.

• Contact us immediately at info@zinntra.com or via live chat. If the coupon hasn’t been used, we will refund the points to your account.