Points are credited to your account after your order is fulfilled. For reviews, points will be added after our team reviews and approves your submission.

Yes, all customers can earn points, but only registered account holders can use points to redeem rewards.

If your return or refund request is approved, the corresponding points earned from that order will be deducted from your account.

You can earn points in many ways. For detailed earning methods, please refer to the Ways to Earn section.

You can use your points to redeem cash coupons. For the available coupons and the points required, please refer to the Ways to Redeem section.

No, VIP discounts cannot be combined with coupons or promotional codes. If you use a coupon, the system will automatically calculate and apply the best discount available. For example: If the VIP discount offers greater savings, it will be applied. If the coupon offers better savings, it will override the VIP discount.

All coupons redeemed by customers are valid for 1 month, starting from the moment they are redeemed. However, coupons given to VIP members will have a validity period of 3 months.

Once you register, you’ll automatically become a Bronze Explorer. To move up to the next tier, you must meet specific spending requirements. Refer to the VIP Tiers section for detailed spending thresholds and VIP benefits.

If your points are not credited after your order is fulfilled, or if you encounter issues redeeming or using a voucher, please contact our customer service team at info@zinntra.com. Make sure to include: 1. The email address and name used to register your account. 2. Your order number (if applicable). You can also reach out to us via the live chat feature on our website. Our team will respond promptly and assist you with the issue.

No, points are non-transferable and can only be used by the account holder who earned them. However, we reserve the right to transfer points between accounts under special circumstances, as deemed necessary by our team.

Log into your ZINNTRA account and navigate to the rewards section to view your current points balance and transaction history.

Yes, you can earn points for discounted or sale items, but coupons cannot be applied to already discounted products.

If you accidentally redeem the wrong coupon or no longer want a redeemed coupon, please contact our team as soon as possible. You can reach us via email at info@zinntra.com or through our website's live chat. Provide details about the situation, and once we confirm that the coupon has not been used, we will refund the points to your account.